How to return a faulty or damaged product

If when receiving your order you find it’s in bad condition, please follow these steps:

1. Take a photo of the products in bad condition.
2. Place them in the original packaging.
3. Send us an email at comercial @ cuchillalia.com attaching the photos, a brief explanation of the problem, your order number, and letting us know if you’d like a refund or for us to send you the faulty products again (at no extra cost).
4. Put the products you’re going to return in the box or bag they arrived in and close it. We’ll get in touch with you to arrange the return.